Barristers

We support chambers with tailored complaint handling, risk assessments, and compliance processes that reflect the unique structure and responsibilities of the Bar.

Get in touch0330 221 0511

Complaint Resolutions and Compliance Solutions

CRCS Legal are experienced in providing Complaint Resolutions and Compliance Solutions.

At CRCS Legal we are able to help you maintain Compliance with your regulatory obligations. We offer a bespoke service to busy Barristers/Chambers that allows you to maintain service to your Clients.

This includes

  1. Understanding Core Duties which set the mandatory standards that Barristers are required to meet.
  2. Help on what you must report or tell the BSB.
  3. Guidance on Money Laundering and the risk associated with this.
  4. Review of whether you are compliant with the transparency rules.
  5. Understanding what is serious misconduct and how and when to report this.
  6. Maintaining your obligations to comply with the BSB Handbook.
  7. Review of policies and procedures to maintain compliance.
  8. Updating policies and procedures/creating new ones as necessary.
  9. Training/Guidance on key issues.

Continuing Professional Development is a key requirement from day one of practice. CPD is defined in the BSB Handbook (rQ130.2) as

“work undertaken over and above the normal commitments of Barristers with a view to such work developing their skills, knowledge and professional standards in areas relevant to their present or proposed area of practice, in order to keep themselves up to date and maintain the highest standards of professional practice”.

We can help you plan your CPD, and deliver training courses which will count towards your CPD to ensure that you remain compliant.

CRCS Legal also offers a comprehensive complaint handling service to comply with your duties under Rules C99-C109 -Complaints rules in the BSB Handbook.

We deliver a tailored service to suit your needs including:

  1. Drafting a complaint procedure that complies with the BSB Complaints Rules.
  2. Offer complaint handling that supports chambers in it’s obligations.
  3. Liaising with members of chambers/clients.
  4. Offering guidance and support to chambers in regard to resolving complaints.
  5. Dealing with complaints that are escalated to The Legal Ombudsman.

Our experience shows that when complaints are outsourced, clients have more confidence in the process.

It also provides you with confidence that you are compliant with your obligations. We support you with guidance as to how to resolve matters, what may be acceptable to The Legal Ombudsman, which in turn means they are unlikely to deal with the complaint in their office.

As a barrister of 21 years, I can honestly say I have not come across anyone like Barbara: she is efficient, she is knowledgeable and, most importantly, she cares. She goes above and beyond just to help and she knows answers to questions almost immediately. I honestly wish I had come across her sooner. Whenever I have had a query or a confusing problem, I have gone straight to her and it is like a huge weight has been taken off my chest because she gives several different solutions, all supported by a wealth of knowledge that others seem to lack. It is extremely rare to come across her and she is an asset to anyone who is wise enough to hire her services. I have recommended her to so many other lawyers and will continue to do so. I honestly feel blessed to have found her.

Yasmin Chawdhery, Barrister at Law

Chartlands Chambers, Northampton

“We have had the pleasure of working with CRCS Legal for several years, in particular with Barbara Spoor, with reference to Compliance policy. Barbara is extremely knowledgeable, professional and efficient with years of experience in this field. The quality of work produced by Barbara is exemplary. We have always found her to be supportive, always there at the end of the phone to answer queries and to provide invaluable assistance and guidance. Nothing is too much trouble for Barbara and her team and we could not recommend CRCS highly enough.”

Chartlands Chambers, Northampton

A Barrister

“Thanks for all help on these the work is very good, the complaint handling is robust and clearly works.”

A Barrister

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Resolve complaints and ensure compliance with ease. Contact us today and let us help you achieve peace of mind.

Phone Number
0330 221 0511

Enquiry about: Barristers

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What we do

  1. 01Complaints HandlingOutsourced support to manage client complaints, fairly and efficiently.
  2. 02Compliance SupportHelping your firm meet regulatory standards with ease and confidence.
  3. 03TrainingInteractive sessions to build your team's skills and awareness.
  4. 04BarristersSpecialist support designed to meet the unique needs of barristers and chambers.You are here
  5. 05ISO SupportGuidance and practical help to achieve and maintain ISO certification smoothly.